Privacy Policy

Introduction

Effective Date: 3 July 2026

Dr. Sumeet Mandale (“we,” “our,” or “us”) is committed to protecting the privacy of visitors to this website. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website and related neurosurgical and spine care services at Medinova Super Speciality Hospital, Shatabdi Hospital Unit, Nashik.

By using this website, you agree to the practices described in this Privacy Policy.

Information We Collect

Information You Provide Voluntarily

We may collect personal information that you voluntarily submit through forms, appointment requests, contact inquiries, or other interactions, including:

• Full name

• Phone number

• Email address

• Age or date of birth

• City or location

• Medical concerns shared through inquiry forms (e.g. brain, spine, or neurological symptoms)

• Any other information you choose to provide

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Operating system

• Referring website

• Pages visited

• Date and time of visit

• Website usage data

This information is generally collected through cookies and analytics tools.

How We Use Your Information

We may use collected information to:

• Respond to inquiries and appointment requests

• Schedule consultations, follow-ups, and coordinate neurosurgical or spine care where applicable

• Improve website functionality and user experience

• Analyze website performance and visitor behavior

• Communicate important information regarding services

• Maintain website security and prevent misuse

• Comply with legal and regulatory obligations

Medical Information Disclaimer

Information submitted through website forms should not be considered a substitute for an in-person neurosurgical consultation or emergency assessment.

Submitting information through this website does not establish a doctor-patient relationship.

Please avoid sharing highly sensitive medical information through website forms unless specifically requested. If you are experiencing a medical emergency — including sudden weakness, severe head injury, stroke symptoms, or spine trauma — contact emergency services or visit the nearest hospital immediately.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality

• Analyze visitor interactions

• Remember user preferences

• Measure marketing effectiveness

• Enhance overall website performance

For more information, please refer to our Cookie Policy.

Third-Party Services

We may use trusted third-party service providers to operate and improve our website, including:

• Google Analytics

• Google Ads

• Google Maps

• Website hosting providers

• Appointment scheduling and contact form processing services

• WhatsApp or messaging integrations where enabled

These providers may process information in accordance with their own privacy policies.

Information Sharing

We do not sell, rent, or trade your personal information to third parties.

Information may be shared only:

• With authorized service providers assisting in website operations or appointment coordination

• With hospital or clinic staff when necessary to respond to your request

• When required by law, court order, or legal process

• To protect rights, safety, or security

• With your consent

Data Security

We implement reasonable administrative, technical, and organizational measures to protect information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

• Respond to inquiries

• Provide requested services

• Fulfill legal obligations

• Maintain business records

Information that is no longer required may be securely deleted or anonymized.

Your Rights

Subject to applicable laws, including the Digital Personal Data Protection Act, 2023 (India) where applicable, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of personal information

• Withdraw consent where applicable

• Object to certain processing activities

• Lodge a grievance with us regarding data handling

Requests may be submitted using the contact information provided on the Contact page.

Children’s Privacy

This website is not directed toward children under the age of 18.

We do not knowingly collect personal information from children without appropriate parental or legal guardian consent.

External Links

This website may contain links to third-party websites.

We are not responsible for the content, privacy practices, or policies of external websites. Users are encouraged to review the privacy policies of any third-party sites they visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, services, or website functionality.

Updated versions will be published on this page with a revised effective date.

Contact Information

If you have questions regarding this Privacy Policy or how your information is handled, please contact us through the details provided on the Contact page of this website or at Medinova Super Speciality Hospital, Shatabdi Hospital Unit, Nashik, Maharashtra, India.